Please download our Trade Program Application and return to info@eggcollective.com

You can send your inquiry to info@eggcollective.com, call us at 347-889-7594 or click here and fill out our contact form.

QUOTES

All quotes are valid for 30 days, and prices may be subject to change without notice.

LEAD TIMES

Our quoted lead times are estimates only; we try our best to take into account all factors when providing these timelines but cannot account for every possible outcome. Estimated lead times vary depending on product. Please contact us for information specific to your item(s) of interest.  Estimated lead times begin with receipt of payment and finalization of order details. 

ALL SALES

All orders require a 50% non-refundable deposit. Estimated lead times begin with receipt of payment and finalization of order details. Products must be paid in full prior to shipment. In-stock purchases ship in 2-3 weeks unless otherwise noted.

DAMAGE

If upon receiving your new item you discover a defect, please contact us immediately and we will work with you to fix the problem. Damages must be documented and reported within 48 hours of receipt. We cannot be held responsible for damages report after the 48 hour window. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed.  If you are not happy with your purchase for other reasons, please let us know why. We stand behind all our products and will work with you to determine the best solution.

RETURN POLICY

Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.

We offer limited customization within our line of furniture. Quotes for custom inquiries typically take 1 - 3 business days to procure, and are subject to up-charges based on size, configuration, and finish. Custom color lacquer samples are provided after order placement and are typically available to ship out 2-4 weeks from receipt of deposit. Estimated lead times on custom orders begin when all details have been approved. 

We accept payment by check, wire transfer, ACH transfer, and credit card (Visa, Master Card, Discover, American Express). Service fees may apply. 

We ship world-wide and are happy to arrange shipment on your behalf with our preferred carrier.  Long distance delivery costs must be determined by quote; domestic quote may take up to a week to procure and international may take longer. All merchandise must be paid in full prior to pick-up or shipment.  Finished merchandise must be collected promptly or storage fees may apply.